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Returns & Warranty Policy

For Petals & Pistols Coffee Co.

 

  1. Return with Confidence, We’ve Got You!

You can return your items within 5 days of receiving your order if:
• The item is damaged.
• You received the wrong item.
• You’ve changed your mind and no longer want it.

Heads up: We can’t accept items that are soiled. To be eligible for a return, the product must be in the same clean and original condition as when it arrived.

We’ll cover return shipping if:
• The item hasn’t been used.
• It’s still in its original packaging, sealed, and includes all extras.
• The item is damaged or incorrect.

However, we won’t cover return shipping if:
• You’re returning the item simply because you no longer want it.
• The return conditions above aren’t met, in which case you’ll be responsible for the shipping costs.

  1. Not what you ordered? 

If you received an item that wasn’t as advertised or you got the wrong product, don’t worry—you can return it within 5 days for a full refund or exchange. Petals & Pistols Coffee Co. will cover the shipping costs if:
• The item hasn’t been used or worn.
• It’s returned in its original packaging with all the extras.
• It’s in good condition and hasn’t been soiled.

This process can take up to 10 business days. If a refund is applicable, we’ll have it processed within 7 business days.

  1. If It’s Damaged, We’ll Handle It!

If your item arrives damaged, just let us know and return it within 3 days of delivery. Here’s what we’ll do:
• We’ll cover the shipping costs for damaged items and send you a replacement.
• If we’re out of stock, we’ll offer you a refund instead.

Note: We’ll replace the damaged item with the same product. If we don’t have it in stock, you can choose a refund or store credit.

This process may take up to 8 business days, with refunds being processed within 10 business days if applicable.

  1. Easy as 1-2-3: Your Return Process!

After you start a return, we’ll send you shipping instructions. Once we receive the item, our team at Petals & Pistols Coffee Co. will inspect it before processing your refund or exchange.

This inspection might take up to 8 business days, and if a refund is due, we’ll process it within 10 business days.

  1. Changed Your Mind? No Problem!

You can cancel your order any time before you complete payment during checkout. Once your payment goes through and your order is marked as “Processing,” you’ll need to wait for it to arrive before you can start a return.

Checkout Made Easy!

Petals & Pistols Coffee Co. supports the following payment methods for online purchases:

  • Credit and Debit cards, safe payment with Paystack. 
  • EFT. 
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